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The question was posed awhile back: “Is the customer always right?” What brought this discussion to my mind was an article I read recently about Macy’s...
Large business organizations are like 1,000’ cruise ships: they’re slow to get underway, slow to bring to a halt, they require a very wide turning radius,...
We’re discussing the little operating changes that can easily be set up in an online business that will add greatly to your customer support process. 4....
There is a tendency to believe that in order to have a successful business, you must be better than the other businesses in your niche. You...
Some business owners prefer to deal with problem customers by writing them off and shoving them out the door. They don’t want or need to be...
Did you know there are both federal and state laws governing small business advertising and marketing? Here in the U.S., the Federal Trade Commission and various...
Why would you want to do that? Why is it important to become an expert in your niche? Let me explain. Compared to face-to-face sales at...
