If only I had a dollar for every comment I’ve heard about the difficulty that arises when a new site owner tries to market his brand, product or service.
Internet marketing is very simple . . . and at the same time . . . very complex!
It is simple because the basic premise for marketing is to get a quality offer in front of a hungry targeted prospect, convert that offer into a sale, then rinse and repeat. What could be easier, right?
But the details of just how one goes about accomplishing the basics of Internet marketing can get pretty “dicey” and complex, especially for a newbie, someone that has little to no experience in doing marketing successfully. When you think about it, very few entrepreneurs that come to the Internet to start a business have any training (hands-on or otherwise) in what it takes to create and run a successful small business.
Failure, frustration, self-doubt and a lot of second guessing seem to be the signs of a marketing disease called “diflucous of the pizerinctum.” (pronounced die-flu-cuss of the pizz-er-ink-tum) No doubt you’ve suffered through this disease if you’re new to this arena.
It usually is curable but often results from the marketer applying the wrong strategies at the wrong time for the wrong audience in his promotions.
You see I’ve learned the hard way that all marketing strategies can be successful and all marketing strategies can be total duds. You would never guess this listening to some IMers who swear by certain methods and preach particular strategies.
Their logic is simple: “I did this and that, made a boatload of cash, and if you do exactly what I tell you, there is no way you won’t have the same results.”
Of course they will only share their secret system with you if you buy it from them. They may even claim that it is “guaranteed” to land you a six figure income in no time flat! When I see anything being promoted with the word “guaranteed” I immediately run away as fast as possible.
Now here are 12 Internet marketing truths that should help you as you move forward in this industry. They will help to “ground” you or give you a foundation as you decide how and what to sell online.
I offer these “truths” in the hope that you will look at Internet marketing in a new light – without prejudice and without all the hype that other marketers present.
1- Every marketer is unique.
This is so obvious. We all have different backgrounds, different biases and preferences, different skills and talents, and come into this marketing industry with different personal resources, time to devote and work ethics. We all have been through unique experiences and education/training in our lives. A “one-size-fits-all” mentality or expectation of what can be accomplished is never good in online marketing.
2- Every niche is different.
What may work in one niche is never guaranteed to work in a different niche. Strategies and methods that a marketer finds profitable in his chosen niche may be a total waste of time in your niche. How could this be? It’s a function of the people attracted to various niches being of a unique mindset and they are looking for something related to their own interest. Retired people looking for information about cruises are a totally different audience than those who would be interested in teaching children to read at an early age. Yes, I know this is a pretty extreme comparison, but the point is that you must understand the niche and what type of prospects are in it.
3- Strategies, tactics, and methods have a shelf life.
Products especially, have a shelf life. So do Internet marketing tactics and methods. What worked yesterday may not work as well today. It’s important to adjust your marketing and products to the current standards.
4- Successful selling in one situation is not always transferable.
A lot of this has to do with the marketer her/himself. You bring a different set of values, ideas, skills, and knowledge to the table as a marketer. Others don’t possess the same attributes, abilities and talents that you have. Here’s just one example: you may be a very awesome and talented copy writer. That art and skill is not really transferable to a different marketer. You may be a very charismatic blogger, but to say that I am going to be able to blog in the same is never a “given.”
5- Products are (usually, not always) great today and outdated tomorrow.
It’s amazing how quickly it becomes apparent in Internet marketing that products need to be updated and/or replaced on a regular basis. The subjects of the products go in and out of style fast. In addition, new technology and changing online links can cause havoc with older products. You have probably noticed by now that prolific product creation seems to be a part of the most successful IM greats. Of course, it is possible to position some products to be more “evergreen” than others. More on this in a different post.
6- Consumers are fickle and can change their minds whenever they want.
Your audience can change in a heartbeat! It’s important to stay on top of their needs/desires/problems so that your marketing is focused and targeted to what they will buy from you right now. Changing markets leave some non-changing businesses high and dry. It’s always a good idea to create some engagement with your audience in your business so that you’ll keep abreast of audience desires.
7- Internet marketing is a dynamic beast that is not tamed easily.
This is a complex field with many, many ways of addressing the changes in the industry. It’s critical that you stay on the leading edge of technology, selling strategies, the demands of your niche, and your competition. Your audience deserves to get your best – in fact, that’s why they have offered up their personal contact information in exchange for your emails. Nearly every top marketer that I am acquainted with is what I would call a lifetime “student” of Internet marketing.
8- Technology waits for no man.
We kind of covered this already. Just remember that technology generally gives us better solutions, faster solutions, and improved and more precise ways to do business. Embrace technology. If you struggle to keep current, get some tech assistance from outside your business so you at least participate in system advances.
9- Education is critical but actually fairly useless without action.
Knowing what you need to do, as compared to actually implementing a change or new method, is pretty useless by itself. Money is not made in this industry by simply knowing or understanding various concepts and methods. You make your money from putting things into place and actually executing offers to your audience. Selling is a must. Sometimes it takes years to finally make the transition from standing on the sidelines to putting yourself in the game. Every marketer is different of course – some are able to start selling in the first month of their IM experience.
10- Speed kills! Not. In IM, speed rules.
Those who are at the head of the line to market always seem to sell more than those who wait to make sure everything is perfect and can’t be made any more attractive to the prospect. Your audience will buy from those offers that hit their email inbox first, other things being equal. The cliche in the IM industry is “money loves speed!” Pay special attention to this idea if you plan to get involved in affiliate marketing or selling products built with PLR materials.
11- Tenure means nothing in IM – experience and persistence mean everything.
This fact needs no explanation, really. Successful sellers are those that are serious about their profession and stay at it long after the less patient give up in disgust. Seasoned marketers learn by experience and are able to transition more easily from one offer to the next because they have the benefit of understanding what works and what doesn’t. This is the draw of working with an experienced partner, coach, or mentor … you can more quickly put experience on your side.
12- Quality has no trump.
Regardless of niche, regardless of your product, regardless of your personality or temperament, you should always strive for quality in everything you do in your marketing. Create a quality web site that is intuitive and simple to navigate. Create high quality content that is unique and useful to your audience. Sell products that are filled with quality information, software, videos, etc. Give high quality customer service. Send high quality and helpful emails to your list and engage your subscribers. Provide a quality buying and delivery experience to your customers. In short, make sure every aspect of what you offer is high in quality.
The niche you choose is an independent decision … these rules (truths) of Internet marketing apply across the board.
I really do wish each of you the marketing success that will make your life meaningful!
To your online business success!
Customers vs. Clients – Do You Know the Difference?
I’d like to talk about a way to conduct your solo business online that will bring you all the profits and business that you can handle.
What I’m speaking about has as much to do with your mindset as it does about your strategy or business system of operating.
If you will adopt an “MO” (a method of operating) that includes what I’m going to describe here, your business will automatically be differentiated from your marketplace competitors.
You will have a unique and wholly creative business that your clients will love and clamor for.
What I’m talking about has nothing to do with your chosen business niche, per se.
This model can be implemented in any niche market, with any product or any service.
In addition, anyone can adopt this business mindset as it is totally age, gender, culture, education, and experience independent.
Have you guessed yet what I’m talking about? Yes, the title of this post should have given the secret away.
First, let’s go to my huge Random House Webster’s Unabridged Dictionary and look up the definition of a customer.
Here it is:
cus-tom-er, n. 1. a person who purchases goods or services from another; buyer; patron. 2. a person one has to deal with; a tough customer; a cool customer.
It’s pretty easy to gain customers for your goods and services.
All you have to do is sell something – that’s it!
Once a person buys from you, they are automatically your customer.
Nothing else is needed.
No relationship exists, other than they have given money in exchange for a good they wanted.
Anyone can do this! Most businesses would prefer to have as many customers as they can generate.
It’s a simple and easy business principle.
Really nothing further is expected of customers.
Yes, your customer can buy from you over again if he decides to, but there are no further expectations or contracts to continue your relationship at this point.
Every one of your customers is free to keep purchasing from you or look elsewhere if he/she desires.
There are no strings attached.
Now, let’s focus on clients.
What is a client?
Here is Webster’s definition:
cli-ent, n. 1. a person or group that uses the professional advice or services of a lawyer, accountant, advertising agency, architect, etc. 2. a person who is receiving the benefits, services, etc., of a social welfare agency, a government bureau, etc. 3. anyone under the patronage of another; a dependent. 4. a person seeking the protection, guidance or influence of another more prosperous or powerful.
I hope the distinction between customers and clients is becoming abundantly clear.
If you take on clients, there is the expectation (understood by both parties or not) that you are going to develop a relationship with them that will be in their best interest. You are committing to protect, guide and influence them in whatever subject you are teaching.
So what does this distinction mean for the business owner?
Here is my take on it:
I want people who come to my business to see themselves as clients rather than customers.
I want my clients to know that I will do my best to give them advice, counsel, products and services that will be in their best interest – not necessarily mine.
I welcome my clients to open a dialogue with me – to enter into a personal relationship which includes open and frank discussions about the subject of my business.
I welcome their suggestions, ideas, experiences, and especially feedback in the niche.
I will give them my personality, wisdom, and experience as it applies to the subject so they can understand my passion and qualification for being their teacher, coach, and mentor.
I will never purposefully lead them astray and I will always give them the guidance that I feel will best help them become successful in the niche.
Can you understand how the customer/business owner model of small business is so different from the client/mentor (coach) model?
Now I’m not going to get caught up in semantics. You can call clients “customers” if you want.
Some will call them “friends of my business.” Clients could be called “students” or “pupils.”
The important point is, the folks that come to your business for help can be treated like faceless customers who buy and are never seen again . . . OR . . . you can use your effort and influence to treat them as clients – people who are there for tutoring, guidance, and coaching by one who has great influence, power, or experience in the niche.
It doesn’t matter what kind of business you have or what you sell – you can develop the mindset that everyone who walks through your business door will be treated as a valued client.
One more thing . . . if you decide to take on clients, there is an expectation that you can deliver something to them that the general public doesn’t have – specialized knowledge and skill in the niche.
Yes, you can learn this quickly, you can find it in other people that you work with, or you can organize and present the accumulated knowledge of other experts on the subject.
But somehow, you have to be able to give credible guidance and advice to people that rely upon you for direction.
As the owner of a business, you have the choice to go after one time customers or loyal clients.
Certainly, the client/mentor model demands much more from the business owner – that’s why very, very few owners ever accept this role and business model.
But think about the significant advantages of this type of business:
– Wouldn’t this kind of “TLC” really set your business apart from every other competitor in your niche? Truthfully, how many businesses can you think of that are personally concerned with the customer/client?
– Wouldn’t you be able to charge much more for your products and time if you give this type of personalized assistance? By all means.
– Wouldn’t your clients be much more likely to buy your products without a lot of hard selling on your part? Of course they would.
– Wouldn’t it take far fewer clients in order to keep your business humming? Yes, most definitely!
The decision is yours, and yours alone. I would seriously encourage you to step outside the norm and consider this unique and fulfilling business strategy.
To your online business success,
PLR Sales and Uses – Pros and Cons
Like many of my fellow Internet marketers, there was a time when I was very enamored with the thought of owning and operating a large PLR vending business. It seemed like a great way to make money.
Other people did the work of creating products (mostly ebooks, audios, and videos) and all I had to do was gather them up, feature them on a large “catalog” type e-commerce site, and sell them to a hungry crowd of business owners looking for content.
Or so I thought …
I purchased my share of digital resale rights products, licensed to sell products, and private label rights products; and to this day, most sit on my hard drive collecting pixel dust because I never did get around to using them. In addition, a large percentage of these products that I purchased proved to fall way short of the desired level of content quality that I wanted.
There are some notable exceptions, mind you, but that is a discussion for another day.
Still, I love the PLR model of selling digital information. Think about how perfect it is . . .
- You don’t have to create products
- You don’t have to make graphics (typically)
- You don’t have to write a lengthy sales letter (sometimes)
- You don’t have to identify a hungry market (usually)
- Everything is basically done for you … all that’s left is for you to do the selling of the product
- It’s easy to come up with many related products if you want to “bundle” several together
- You can set your own price point and you can claim incredible “total value”
I didn’t really think much about the negatives of this PLR business model … but I learned over time that there are several big ones which are substantial drawbacks to using PLR.
I’m getting ahead of myself, though. Let me explain …
In case you don’t know, “PLR” stands for Private Label Rights. It is a phrase that has come to be quite popular among Internet marketers.
The idea is simple. Someone else (not you) creates a digital product, for example, an ebook. The product could also be a video, an audio recording, a set of images, or just about anything else that is delivered digitally online.
The creator then sells that product for whatever he chooses, not once, but over and over again to PLR buyers. The purchaser gets a “license” to turn that product into his/her own (private label) product(s) and sell or use it however he chooses.
The buyer of the product is sold a “non-exclusive right” to basically do whatever he wants with the product. He can sell it “as is”, modify it, split it up into parts, add his own name as the author, change the title, add his own affiliate links, pretty much do whatever he wants with the original product. Usually the creator will spell out the license rights in a separate document that is sent to the buyer along with the “source” copy the product itself.
Resale or resell rights (people use these terms interchangeably) is a similar concept except that you can’t usually change or modify the product – you agree to sell it “as is.” Everything remains in the “label” of the product creator. Thus PLR is a more flexible solution – you can make it your own private label (some call it “white label”) and differentiate the product from everyone else’s version.
It is a novel idea and one that appeals to a lot of folks simply because it gives them something to sell without having to go through the effort and time of creating the product themselves.
Product creators do well (usually) with a top quality product. Imagine creating an ebook over the course of a week’s time, then selling the license to use it (PLR) to 250 buyers.
If the product sells for $19, that gives the creator a nice payday of $4,750 (less expenses of course).
Some smart marketers have learned that they don’t even need to do the labor of writing the ebook themselves since it can be outsourced to a ghost writer for a few hundred dollars.
So, why didn’t I follow through with implementing this business model?
I learned (over time) that there are some major disadvantages to PLR products:
- Once sold, you can’t control the distribution or sales price of the product – which means it typically gets devalued almost immediately. Why? Because everyone selling the same product tries to undercut all the other sellers in order to make a sale. What you sold for $19, you will now see selling online for $17, or $15, $11.95, $9.97, $5.97, $2 or even being given away without cost. The point is, you have no control of the future value of your creation. Often a PLR seller will state in the product license something to the effect that “In order to maintain the value of your purchase, please do not sell this product for less than $14.95.” That’s what the creator hopes … but in reality … he can not police or force the issue once the product has been sent to a purchaser.
- Almost no one modifies the product. Most PLR sellers are only interested in adding the product to their ebook line-up as quickly as possible. Very few, in my experience, like to rework PLR ebooks or other products (even though that’s really what they are meant for and it’s the best way to make money with them.)
- Digital products have a typically short shelf life. That is something I learned quickly online. New products are surfacing all the time and PLR creations don’t seem to have a very long life in most niches. That means you must get them “live” and selling fast as they will be flooding the market very soon. There are some exceptions of course when the PLR creator purposefully designs the product to be “evergreen” (timeless) and it has not been sold extensively. Some PLR creators will only release a limited number of copies of a product in order to keep the value high. Others sell PLR with a high price tag which can also have the effect of limiting the number of copies of the product in the marketplace. If you join the mailing list of someone specializing in creating PLR products you will probably notice that the creator releases one product after another after another in order to keep the cash flowing in.
- Everyone is competing selling the same thing. Remember, very few sellers will modify a PLR work – not even to change the title and add a new e-cover. Since there are so many competing sellers, the price drops and drops and drops. Soon you will see folks giving the PLR product away freely (or as a bonus for another product.)
- Finally (and this is the biggest disadvantage I have seen with PLR creations), the majority of the PLR products I have seen are poorly researched, hastily written, and without unique and cutting edge information! Sure, there are some great products coming out every once in a while, but for the most part, the industry is full of re-hashed, copied, or already available material. I have seen PLR products that are nothing more than a compilation of other PLR products – PLR from PLR! Is that what you want from a PLR product?
It’s typical that a buyer will not get to read the copy of the product until after making a purchase … so you can’t determine before hand what is good and what is useless dribble. Sometimes a seller will reveal the table of contents or a single chapter as an example of the work. What I have learned to do is to keep track of the PLR creators that produce top quality work – usually they will produce that same quality again and again.
It is a lucrative business to create products, devise a motivating sales pitch, maybe add a bonus report or two, and a copy of the license, then sell the PLR rights very quickly without further commitment for follow-up, customer service, etc. Some PLR creators have a number of affiliates on board who are waiting to promote whatever the creator releases. Then it’s on to the next PLR product.
But this lucrative business has led to a lot of outsourcing of authorship to people who don’t even have command of the English language and certainly aren’t experts in the niche they are writing about. It usually shows in their writing.
Let me ask you … who is going to review the content in these PLR books – both in terms of the grammar and language, but also for sound and usable advice in the niche? Who is going to assure that only quality niche content is published? No one. Compounding the problem is the fact that even though a PLR creator advertises the product as “top quality” it is a very subjective thing – judging the quality of a written work with regard for both grammar and content – and in my experience (I was an English minor in college) many folks really don’t have a good sense of what is quality writing and content and what is not!
I believe that most PLR buyers and Internet marketers that take action with their purchase immediately try to market their PLR products without even reading the content first before they offer it to others for sale. Remember, speed to the marketplace is often an important selling advantage.
So, junk content flies under the radar while sellers and their affiliates push this garbage on to their customers without a clue about how good or bad the content may be.
Here are my “take-aways” if you want to get into the PLR game:
- Only buy top quality PLR products if you possibly can. It comes with experience and knowing who the best PLR creators are at any given time and in specific markets.
- Look for “evergreen” products – those whose information will stay current for a long time to come.
- It’s best if the number of licenses available is controlled and small. If you’re 1 of 25 – 50 others that can sell a product, that would be great. Since many buyers won’t do anything serious with their product, you may actually be competing against only 10 or fewer other sellers.
- Don’t delay in getting your product to market – being the first to offer it is sometimes a real advantage.
- By all means, modify the product, especially the title, chapter headings, introduction and summary, and cover graphic so that it looks unique and no one will be competing with your branding of it. It’s a good idea to modify the chapter order (if it doesn’t hurt the “flow” of the book), the transitions from section to section, and add at least some original content. Add your own graphics and formatting style if you can.
- Think of a way to target your product to a specific crowd, a subset of the overall market. If, for instance, you have a product about how to get traffic to a web site, put a twist on the product and make it specific to a subset of the larger universe … like how to get traffic to a real estate agent’s site. You will lose all or most of your competition that way, those in the target audience will feel that the product was designed specifically for “me,” and you will then be able to easily “repurpose” the material for other specific market audiences as well.
- Combine a number of similar or related PLR products into a bundle or into a larger composite product. All the original products will lose their identity and you will come away with a more comprehensive and valuable “bang for the buck” single offering.
I will tell you that there are a few marketers that make a very good living selling PLR products. But there is a much greater pool of sellers that can’t figure out why their PLR site doesn’t do a good business. Often, the best PLR sellers have a subscriber list of PLR buyers just waiting for the next product release.
If you stick to the suggestions I have given you, and try to avoid the disadvantages we spoke of, you may be able to make a nice living with PLR – either as a creator, a PLR marketer, or both. Some product creators make good money selling their own creation for awhile then they release it later to the marketers and business owners as a licensed PLR “white label” product that can be sold by a niche business.
If the idea of PLR or content licensing appeals to you in your business, be sure to keep in mind that you are in control and it is up to you to understand and maintain the quality and type of content that your business releases! Junk products will brand your business in a very negative light!
To your online business success!
Marketing Design Mistakes to Avoid
Many of us design our own marketing materials, ads, e-covers, articles, sales pages, etc . . . because we can’t justify the expense of using a custom graphic designer. It’s not that we really want to be DIY (do-it-yourself) designers – we just don’t have a choice given our marketing budgets.
I’m an Internet marketer, business owner, web designer, product creator, writer – sort of a solo IM “jack of all trades” like many of you. But I have spent a fair amount of time studying graphic design because I want to. I like the subject matter. I like to think I have a fairly good graphic sense and an eye for proper design.
Maybe that’s why I cringe, gasp, and choke at so many of the DIY designs that I see online marketers using to sell their products and establish their brands. Just as bad are designs that have no graphic direction or visual appeal at all.
Good graphic design makes a difference in the “sale-ability” of your products and services. Most people, while not designers themselves, have a sense for “nice looking” presentations of ads and products. Often, DIY design is notable because it stands out as amateurish, confusing, hard to look at, and just plain butt ugly!
I’d like to suggest twelve (12) very common design mistakes that I see marketers making regularly that are easily avoided or fixed and that will make any presentation, ad, web site, sales letter, logo, or ebook a much more pleasing, visually enticing and a more professional product representing your business and brand! Products that are professional looking reduce the risk of a bad purchase in the mind of the prospect.
Not in any particular order . . .
1. Don’t explicitly copy others – especially those in your same niche. “Joe’s selling stuff in my niche and he’s doing well so I think I’ll copy what he’s doing.” No, no, no, don’t do it. You should be building your own brand and positioning your products and marketing in your own unique way. You can’t differentiate yourself from others if you copy them. Study the competition, yes, then do things differently. Your goal is to stand out but not stick out. Make sense?
2. Don’t use low quality raster graphics and low resolution images or photography. We’ve all seen web sites and ebook covers with pixelated graphics that resulted from small images being enlarged beyond 100%. Instead, use vector graphics where possible, especially in branding materials like logos that need to look good at both very small and very large resolution.
3. Speaking of logos, don’t display yours so large that it becomes the focal point of anything – web page, squeeze page, report or book title page, sales page, you name it. It may sound counter-intuitive, but the smaller your logo is, the more established your brand will appear. People care about what you’re selling – not so much about who sells it. You need vector graphics to make a small little logo look great.
4. I see it all the time – marketers using their logo in body copy and even headlines. Don’t make that mistake – it’s so telling that this is a DIY job. Professional designers don’t do it. If you need to refer to your company or brand in your copy, write out the name of your business in text.
5. Don’t try to be cool by adding every font possible into your marketing materials. I was looking at a report cover this morning and it displayed six different fonts. What’s the point? Good graphic designers don’t do that! Limit the number of fonts used in any design piece to three – and actually two is probably better in most cases. If you want some variety or distinction in your type, use “italic” or “bold” or different font sizes (of the same typeface) or even different weights (narrow, medium, heavy, etc) of the same font.
6. Don’t try to reduce or conserve the number of pages with design. White space is important – it’s pleasing to the eye – it’s your friend. If you don’t want a bloated ebook, cut down on your text to just what is necessary and dump the fluff. Narrow margins, tiny font sizes, and cramped line spacing all contribute to poor design. If anything, err on the side of too much white space. “Open and comfortable” beats out “confined and cramped” every day of the week!
7. Have a design purpose with the colors you choose. Here’s a good read for all you design DIYers. Color: Messages and Meanings by Leatrice Eiseman. Colors can create moods, emotions and certain feelings in the consumer. Colors can follow trends. Your brand is impacted for good or not by the colors you choose to use. Colors can be rich, sentimental, earthy, zesty, restful, assertive, mysterious, complex, intimate, provocative, invigorating, exotic, etc. . . Even though you may think you are not affected by color – design experts know better.
8. Don’t bore the consumer with long paragraph after paragraph of straight text. I’ve witnessed some sales letters that, if they were copied and pasted into a word processor, would be longer than the product they were trying to sell! Break up your text with spaces, blank lines, bullet points, numbered lists, graphic images, etc. Unless it’s a gripping story, long text is tiring and it becomes monotonous very quickly.
9. Watch out for redundancy. Saying the same word, phrase, cliche, technical term, company name, even product name over and over and over again is to be avoided. Aren’t there enough words in the English language that you can use a few different ones in your presentation?
10. Stop using animated GIFs, spinning wheels, flashing gizmos, and whirligigs on your web site. As cool as you thought those distractions were in the 1990s, they aren’t seen as being anything but a nuisance today. DIYers sometimes have a hard time letting bad design habits go.
11. Most consumers don’t care about product details; they want to see the benefits that a product, service, or training will give them. Yes, this is a common principle that marketers should know and live by; however, I see this advice being trampled all the time. Design your copy, your headline (sometimes), your bullet points, and your call to action around the benefits to the buyer. WIIFM (“what’s in it for me”) is what they’re after!
12. Most DIY designers don’t establish consistent brands. They either don’t have a brand at all (a tagline is not a brand) or they are “all over the place” in how they portray their brand from product to product and promotion to promotion. Design consistency will help you to establish your brand. Tastefully using consistent colors, typefaces, formats, a tag line, logo and other elements in your marketing will help to establish and solidify your brand. People in the niche will recognize your consistency and will be able to spot your brand’s marketing materials quickly and easily. Customers buy from people they know and trust.
There are a lot more abuses to marketing design than what I’ve mentioned. Evaluate your own marketing designs using these simple design principles as a starting point. Incorporating just these twelve ideas will go a long way toward helping your brand stand out and not stick out!
To your online business success,
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